These Terms of Use ("Terms") are entered into between you and Vistar Technologies L.L.C-FZ, a company licensed in the Meydan Free Zone, Dubai, United Arab Emirates. By accessing vistartech.ae, purchasing a service plan, or engaging Vistar for services, you confirm that you have read, understood, and accepted these Terms.
1. About us
Vistar Technologies L.L.C-FZ is registered and operates from the United Arab Emirates. Our registered address is Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. You can reach us at [email protected] or +971 55 597 2468. Vistar provides AI, cybersecurity, cloud, software development, automation, and IT consultancy services to businesses.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts to use this website or purchase services. Services are offered to businesses and professional buyers. If you are contracting on behalf of a company, you confirm you are authorised to bind that company.
3. Use of the website
The website is provided for general information about Vistar's services. Content may be updated or removed without notice. You agree not to misuse the site, attempt to gain unauthorised access, introduce malicious code, or interfere with its operation. Any such activity may constitute an offence under UAE Federal Decree-Law No. 34 of 2021 on Countering Rumours and Cybercrimes.
4. Account registration and security
Where you register for an account or a service plan, you agree to provide accurate and current information and to keep your login credentials confidential. You are responsible for all activity carried out under your account. Notify us immediately at [email protected] if you suspect unauthorised use. Vistar is not liable for losses arising from your failure to protect your credentials.
5. Intellectual property
All trademarks, logos, text, graphics, code, and other materials on this website are the property of Vistar Technologies L.L.C-FZ or its licensors and are protected under UAE Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights and applicable trademark laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent. Ownership of project deliverables transfers to the client only upon full and cleared payment, as set out in the relevant statement of work.
6. Service engagements, quotations, and proposals
Where Vistar provides services to a client, those services are governed by a separate signed proposal, statement of work ("SOW"), or master services agreement ("MSA"). In the event of conflict between these Terms and a signed SOW or MSA, the signed document prevails for that engagement. Quotations issued by Vistar are valid for thirty (30) days unless otherwise stated and are subject to scope confirmation. An engagement commences upon written acceptance of a proposal and receipt of any applicable advance or plan payment.
7. Pricing, currency, and payment
- Prices displayed on the website are indicative for the described scope. The final price payable is the amount confirmed in your proposal, invoice, or checkout summary.
- Transactions are processed in United Arab Emirates Dirhams (AED) or United States Dollars (USD). The currency shown at checkout is the currency in which your card will be charged.
- Unless otherwise agreed, an advance payment (typically 50%) is required before project mobilisation. Subscription based service plans are billed in advance for each billing period.
- Invoices are due within fifteen (15) calendar days of issue. Late payments may incur a service charge of up to 1.5% per month, to the extent permitted by UAE law.
- All fees are exclusive of UAE Value Added Tax (VAT) at the prevailing rate, which is added where applicable.
- You are responsible for any bank charges, currency conversion fees, or cross border fees applied by your card issuer.
8. Accepted payment methods
We accept Visa and Mastercard credit and debit cards, and bank transfer where agreed in writing. Online card payments are processed through a licensed payment service provider using a secure, encrypted connection. Vistar does not collect, process, or store full card numbers, CVV codes, or PIN data on its own systems. Card data is handled entirely by our payment service provider in line with PCI DSS requirements. Your card statement will show a descriptor identifying Vistar Technologies.
9. Recurring billing and cancellation of plans
Monthly service plans renew automatically at the start of each billing period until cancelled. You may cancel a plan at any time by writing to [email protected] at least seven (7) days before the next renewal date. Cancellation stops future renewals; it does not refund the current billing period, during which services remain available to you. One time engagements are not subject to recurring billing.
10. Service delivery and fulfilment
Digital services, access credentials, and onboarding details are delivered electronically to the email address you provide, normally within two (2) business days of confirmed payment. Project based work follows the timeline agreed in the SOW. No physical goods are shipped. If you do not receive confirmation of your order, contact us at [email protected].
11. Refunds, cancellation, and disputes
No refunds will be issued once a project or plan has commenced. Full details are set out in our Refund and Cancellation Policy. Billing queries and chargebacks are handled in accordance with our Payment Disputes Policy. Where a refund is approved, it is returned only to the original payment method used for the transaction.
12. Client responsibilities
You agree to provide accurate information, timely approvals, access to relevant systems and stakeholders, and any third party licences or credentials required for delivery. Delays caused by missing inputs or approvals may shift timelines and may incur additional charges.
13. Acceptable use and lawful transactions
You may not use our website, services, or payment facilities for any unlawful purpose, including fraud, money laundering, terrorist financing, or any activity prohibited under UAE law. Vistar does not transact with individuals or entities located in, or subject to, countries or sanctions programmes restricted under applicable UAE, United Nations, or international sanctions regimes. We reserve the right to decline, suspend, or reverse any transaction that we reasonably believe to be fraudulent, unauthorised, or in breach of law.
14. Confidentiality
Both parties agree to keep confidential information disclosed during the engagement secure and to use it solely for the purpose of the engagement. This obligation survives termination.
15. Records retention
Vistar retains transaction, invoice, and cardholder contact records for the period required under UAE commercial, tax, and anti money laundering legislation, generally a minimum of five (5) years. Personal data within those records is handled in line with our Privacy Policy.
16. Change requests and scope
Work outside the agreed scope, including new features, additional revisions, integrations, or environments, is treated as a change request. Change requests are quoted separately and are only performed once approved in writing and, where applicable, paid for. Vistar is not obliged to perform out of scope work under an existing fee.
17. Acceptance of deliverables
Deliverables are deemed accepted upon written sign-off, or if no written objection identifying a material non-conformity with the agreed specification is received within five (5) business days of delivery, or upon the client's use of the deliverable in a live or production environment, whichever occurs first.
18. Third party services and platforms
Our services may rely on or integrate with third party software, cloud providers, AI models, APIs, and hosting platforms. Such services are governed by their own terms. Vistar is not responsible for their availability, pricing changes, outages, data handling, security incidents, or discontinuation, and makes no warranty on their behalf. Third party licence and usage fees are the client's responsibility unless expressly included in a proposal.
19. AI generated output
Where services involve artificial intelligence or machine learning, outputs are probabilistic and may contain inaccuracies. The client is responsible for reviewing, validating, and deciding how to use any AI generated output, and for ensuring its use complies with applicable law. Vistar does not guarantee specific business outcomes, accuracy rates, or results from AI systems.
20. Security services disclaimer
Cybersecurity assessments, monitoring, and hardening reduce risk but cannot eliminate it. No system is completely secure. Vistar does not guarantee that systems will be free from breaches, vulnerabilities, malware, or attacks, and is not liable for losses caused by the acts of third party attackers, except to the extent directly caused by Vistar's proven gross negligence. Testing activities are only carried out with the client's written authorisation, and the client confirms it has the right to authorise testing of the systems in scope.
21. Client data and backups
The client remains the owner of its data and is responsible for maintaining its own independent backups. Vistar is not liable for loss or corruption of data except where directly caused by Vistar's breach of its express obligations. Where Vistar processes personal data on the client's behalf, it does so under the client's instructions and in line with our Privacy Policy.
22. Warranties and disclaimers
Vistar will perform services with reasonable skill and care consistent with industry standards. Except as expressly stated in a signed SOW, the website, services, and all materials are provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, uninterrupted operation, or error free performance, to the maximum extent permitted by UAE law.
23. Limitation of liability
To the maximum extent permitted by UAE law, Vistar's total aggregate liability arising out of or related to the website, a service plan, or an engagement, whether in contract, tort, or otherwise, shall not exceed the fees actually paid by you to Vistar for the specific engagement giving rise to the claim during the three (3) months preceding the event. Vistar shall not be liable for any indirect, incidental, special, punitive, or consequential damages, or for loss of profit, revenue, business, goodwill, or data. Any claim must be notified in writing within six (6) months of the event giving rise to it, failing which it is waived.
24. Indemnity
You agree to indemnify and hold harmless Vistar Technologies L.L.C-FZ, its directors, employees, and contractors from any claims, losses, liabilities, penalties, costs, and reasonable legal fees arising from your breach of these Terms, your misuse of the website or services, your content or data, your violation of any law or third party right, or any fraudulent or unauthorised payment or chargeback initiated by you or on your behalf.
25. Non-solicitation
During an engagement and for twelve (12) months after it ends, the client agrees not to directly solicit or hire any Vistar employee or contractor who worked on the engagement without Vistar's prior written consent. Where this occurs, the client agrees to pay a placement fee equal to six (6) months of that individual's gross remuneration.
26. Suspension and termination
Vistar may suspend or terminate services, access, or an account with immediate effect if payment is overdue, if you breach these Terms, if a chargeback is raised, or if we reasonably suspect fraud or unlawful activity. On termination, all outstanding fees for work performed and committed costs become immediately due. Sections relating to payment, intellectual property, confidentiality, limitation of liability, indemnity, and governing law survive termination.
27. Portfolio and publicity
Unless you object in writing, Vistar may reference your company name and logo as a client and describe the general nature of the work in its marketing materials, without disclosing confidential information.
28. Force majeure
Neither party shall be liable for delays or failures caused by events beyond reasonable control, including acts of government, natural disasters, war, civil unrest, cyber attacks on third party infrastructure, internet or utility outages, or pandemics. Payment obligations for work already performed are not excused by force majeure.
29. Electronic communications
You agree that proposals, acceptances, invoices, and notices may be issued and accepted electronically, including by email or online checkout, and that such communications satisfy any requirement for writing under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. Notices to Vistar must be sent to [email protected].
30. General
If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force. Failure to enforce any right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our written consent; Vistar may assign its rights to an affiliate or successor. These Terms, together with any signed SOW or MSA and our policies, form the entire agreement between the parties on their subject matter. The English version prevails over any translation.
31. Changes to these terms
Vistar may amend these Terms at any time. The revised version takes effect when published on this page with an updated "Last updated" date. Continued use of the website or services after publication constitutes acceptance of the revised Terms.
32. Governing law and jurisdiction
These Terms and any engagement with Vistar are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai, and the regulations of the Meydan Free Zone. The parties shall first attempt to resolve any dispute amicably within thirty (30) days of written notice. Failing that, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates. United Arab Emirates is our country of domicile.
33. Contact
Vistar Technologies L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 55 597 2468